Refund policy

Due to hygiene reasons, all Nail Velvet products are non-refundable and non-exchangeable, unless stated otherwise below. We do not accept returns or exchanges for change of mind.

Please review your order carefully before completing your purchase.

Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact us within 48 hours of receiving your order.

To assist you, kindly email nailvelvet.co@gmail.com with the following details:

• Your order number
  
• Clear photos showing the defect or incorrect item

Once verified, we will guide you through the next steps accordingly.

Discount Codes & Store Credits

Discount codes and store credits must be applied before checkout.

We are unable to provide refunds or adjustments for discount codes or vouchers that were not applied during checkout.