Privacy Policy

Last updated: February 9, 2026

Nail Velvet (“we”, “us”, “our”) operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

 

Personal Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our Services.

Information you provide to us:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment providers)
  • Order and transaction details
  • Communications with us (e.g. customer support enquiries)

Information collected automatically:

  • Device and browser information
  • IP address
  • Usage data (pages viewed, interactions with our website)
  • Cookies and similar technologies

Personal information does not include data that has been anonymised or de-identified.

 

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders
  • Manage payments, returns, and exchanges
  • Communicate with you regarding orders, enquiries, or customer support
  • Improve and personalise your shopping experience
  • Send marketing and promotional communications (you may opt out at any time)
  • Detect and prevent fraud or unauthorised activity
  • Comply with legal obligations and enforce our policies

 

Marketing Communications

With your consent, we may send promotional emails or messages. You can unsubscribe at any time using the link in our emails. Even if you opt out of marketing, we may still send you transactional or service-related messages (e.g. order confirmations).

 

How We Share Your Personal Information

We may share your personal information with:

  • Shopify, to operate and support our online store
  • Payment processors, shipping partners, and service providers who assist us in operating our business
  • Marketing and analytics partners, in accordance with their privacy policies
  • Legal or regulatory authorities, when required by law

We do not sell your personal information.

 

Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify collects and processes personal information to provide and improve its services. Your information may be stored and processed outside your country of residence.
To learn more, please refer to the Shopify Privacy Policy at https://privacy.shopify.com.

 

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, analyse performance, and improve user experience. You can manage cookie preferences through your browser settings.

 

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies separately.

 

Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

 

Data Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Request a copy of your data

You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing requests.

 

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards to protect your data.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

 

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

📧 nailvelvet.co@gmail.com